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Make a complaint (WNC)
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Details of complaint
Title
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Mr
Mrs
Miss
Ms
Mx
Councillor
Other/Prefer not to say
First name
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Last name
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Customer address
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Postcode
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Telephone number
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Email address
Which Place, Economy and Environment service area?
Please select
Assets
Highways
North Northamptonshire Council
Planning
Regulatory Services
Waste Services
Which Planning department?
Please select
Planning Policy
Development Management
Planning Enforcement
Which North Northamptonshire Council department?
Please select
Digital Infrastructure
MandW Planning
Which Assets department?
Please select
Archives
Assets Management
Bereavement Services
Bus Station
Car Parks
Country Parks
Energy Management
Events
Facilities Management
Fleet Vehicles
Flood Risk Management
Grounds Maintenance
Markets
Outdoor Learning
Parks and Open Spaces
Property Estates Maintenance
Public Realm
School PFI
Town Centre
Which highways department?
Please select
Development Management Highways
Highways Contract Management
Network Management
On Street Parking
Strategic Transport Planning (Highways)
Street Lights PFI
Transport (Home to School)
Which Waste Services department?
Please select
Refuse and Recycling Collection
Street Cleansing
Waste Disposal and Closed Landfills
Waste HWRC
Which Regulatory Services department?
Please select
Building Control
Environmental Health
Licensing
Street Naming and Numbering
Trading Standards
Travellers Unit
Which Communities and Opportunities service area?
Please select
Housing and Communities
Place Shaping
Town and Parish Councils
Which Place Shaping department?
Please select
Adult Education
Economic Development
Leisure
Libraries
Libraries Support
Museums
Northamptonshire Sport
Regeneration
Skills
Sports, Leisure and Culture Service
Which Housing and Communities department?
Please select
Community Development
Community Engagement and Resettlement Schemes
Community Safety
Disabled Facilities Grant
Homelessness and Temporary Accommodation
Housing (HMO Licensing and Private Sector Housing)
Community and Voluntary Sector
Which Director of People service area?
Please select
Adult Services
Commissioning and Performance
Discharge to Assess (Services)
Education
Public Health
Safeguarding and Wellbeing
Which Commissioning and Performance department?
Please select
Adults Brokerage
Commissioning and Quality
Financial Operations - Debt
Financial Operations - Direct Payments
Financial Operations - Financial Assessment Team
Financial Operations - PBSS
Which Adult Services department?
Please select
Community Daventry Hub
Community Northampton 1 Hub
Community Northampton 2 Hub
Community South Northants Hub
Discharge and Review Team
Learning Disability - Daventry/South Northants Hub
Learning Disability - Northampton Hub
Moving Into Adulthood
Which Safeguarding and Wellbeing department?
Please select
Assistive Technology
Call Care
Community Occupational Therapy
DoLS
Provider Services
Safeguarding and Assurance
Shared Lives
Specialist Care Centre - Longlands
Which Discharge to Assess (Services) department?
Please select
Flow and Capacity Team
Reablement West
Specialist Care Centre - Spinneyfields
Specialist Care Centre - Thackley Green
Specialist Care Centre - Turn Furlong
Which Public Health department?
Please select
Intelligence and STP
Management and Commissioning
Wellbeing Advisors
Which Education Department?
Please select
Early Years
Education Health Care Plans
Education Psychology
Education Services - School Admissions
School Performance and Effectiveness
Special Education Needs and Disabilities; Inclusion
Which Finance service area?
Please select
Finance Accountancy
Audit and Risk
Finance and Strategy
Revenues and Benefits
Pensions
Procurement
Which Finance Accountancy department?
Please select
Accountancy
Exchequer Services AP/AR
Insurance
Treasury
Which Finance and strategy department?
Please select
Capital Programme
Finance Business Partners
Strategy
Which Revenues and Benefits department?
Please select
BID Levy Collection
Benefits
Business Rates
Council Tax Billing and Recovery
Which Corporate Services service area?
Please select
Human Resources
Transformation
Customer Services
Emergency Planning and Business Continuity
Legal and Democratic
DTI
Which Human Resources department?
Please select
HR Advisory
Health, Safety and Wellbeing
Learning and Development
Organisational Design Development and Change
Payroll
Resourcing
Which Transformation department?
Please select
Business Transformation
Strategic Partnerships
Which Customer Services department?
Please select
Complaints
Customer Services
Which Legal and Democratic department?
Please select
Coroners
Democratic Services
Electoral Services
Information Governance
Legal Services
Pathfinder
Registration Services
Which DTI department?
Please select
Cyber Security and Risk
Digital Services
Enterprise Applications
IT Operations
IT Project Management
Strategy and Architecture
Which Assistant Chief Executive service area?
Please select
Business Intelligence
Climate
Communication/Engagement
Exec Support
Lord Lieutenant Support
Policy and Performance
Which WNC Hub?
Please select
Guildhall
Lodge Road
The Forum
Which WNC Hub?
Please select
Guildhall
Lodge Road
The Forum
Which WNC Hub?
Please select
Guildhall
Lodge Farm
The Forum
Reason for complaint
Required
Please select
Appeal
Assessment and Care Planning
Care standards
Financial issues
Inaction to a request for service
Other
Poor communication
Poor service
Safeguarding
Staff behaviour
Unhappy with policy
Wait for service
Have you raised a formal complaint about this issue previously?
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No
Please provide reference number of your complaint (if known)
Details of complaint
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Preferred contact method
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Email
Letter
Telephone
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