Important information

Phone Calls

We are currently experiencing high levels of customer contact, which may result in a delay in answering your call. Please use our online forms to notify us of any changes to your circumstances or email your enquiries to address link

Following the Government’s instructions please do not attend the One Stop Shop at the Guildhall for Council Tax, Benefits or Business Rates matters.

If you need to contact us please do so by e-mail or by using one of the online forms. We will respond as soon as we are able.

Thank you for your understanding at this difficult time.

When making a claim online for housing benefit or council tax reduction you may be asked to bring an original document to the council offices for verification.

Please note that in view of the current national situation and until further notice we will be able to accept copies of documents by e-mail subject to the original documents being presented at a later date.  

Copies of your documents may be e-mailed to us at

Please note:

If you have received a letter from one of the of following housing associations about a change to your rent you do not need to provide a copy of the letter to the council:

Accent Group; BPHA; Catalyst; East Midlands Housing; Grand Union; Greatwell; Guinness;
Hyde; Midland Heart; Muir; NCHA; Optivo; Orbit; PA Housing; Riverside; Santuary; Westmoreland;
Accord; Advance; Deminsion HA; EVE; Falcon; Inclusion Housing; Langley HA; Lumsden; Mayday;
Nacro; NDAS; Oasis; Rethink; Richmond Fellowship.

Online claim forms

Our online claim forms will be unavailable between 08:00 Saturday 12th June until 18:00 Sunday 13th June