Customer services

We aim to deliver consistently high levels of service that our customers will appreciate.

Our level of customer services has received recognition from the Cabinet Office with the achievement of the Customer Service Excellence award.

This achievement requires compliance across five key areas of customer service and full compliance across all elements is very rare. Our customer service has been rated as fully compliant in all five areas with seven Compliant Plus scores, which means it exceeds expectations.

In addition to this, all staff within the service are able to obtain a professional qualification through the Training and Learning Company.