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Garden Waste Subscription

Garden Waste Subscription Terms and Conditions

  • Only garden waste should be put in garden waste bins or sacks. Garden waste is plant material you would expect to find in a domestic garden. For example, grass cuttings, hedge trimmings, weeds, prunings, dead plants, twigs, straw and small branches.
  • The following items are not included in the service and must not be placed in the garden waste bin or sack: food waste, cardboard or paper, wood planks, wood products, mud, rubble or soil, plastic, plant pots, sawdust or pet waste.
  • Garden waste must only be put in the bin loose. It must not be in bags or other containers.
  • Garden waste bins should be placed at the agreed collection point for your home. This is normally on the kerbside (the “highway maintainable at the public expense”) near your home.
  • Paid for sacks should be booked in advance and presented by 6.30am on the day of collection.  Sacks must be placed in a safe position without causing an obstruction. 
  • Garden waste bins which are overflowing so the lid cannot be fully closed or are too heavy for the crew to handle will not be emptied. You will need to alter the contents ready for the next scheduled collection day.  No side waste next to the wheeled bin will be collected. 
  • If your bin or sack is contaminated (there are things in it other than those listed in the information pack) it will not be emptied. You must remove the contamination and present the bin for collection on the next scheduled collection.
  • If your bin or sack is regularly contaminated, we will contact you to offer you advice. If the contamination continues, the bin will be removed and collections stopped. No subscription money will be refunded.
  • Once you have subscribed the service will start from your next scheduled collection. We will not collect your waste if you have subscribed on your collection day.
Please read the full terms and conditions before subscribing.
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