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Share your views on town's environmental services

Published: Tuesday, 22 September 2020

Northampton residents are urged to share their views on the town’s environmental services.

To help guide future service developments, Northampton Borough Council and Veolia are keen to hear residents’ experiences in relation to the services and improvements introduced since the contact began in 2018.

Veolia took over the delivery of the environmental services contract, which includes waste and recycling collections, street cleansing and grounds maintenance, on 4 June 2018.

Over the past two years, Northampton Borough Council has worked with Veolia to introduce a number of positive changes to its services. These include reducing waste and recycling collections down to five days a week, establishing an all-in-one dry mixed recycling service, introducing new services such as small electricals and batteries collections.

In addition, deep cleaning of streets and enhanced grounds and park maintenance work was completed, to get the town up to a better standard.

Councillor Mike Hallam, Cabinet member for environment, said: “Even though our community engagement events have been postponed due to coronavirus outbreak, we are still here, and we are still keen to find out how people feel the services are going so that we can continue to make improvements which not only makes our residents’ lives easier but also enhances their quality of life and improves our town environment.

 “It’s really important that you let us know your concerns via this public consultation so that we can take action. The questionnaire only takes a few minutes to complete and I urge as many people as possible to take part, share their experiences and suggestions.”

Shaun Donohue, General Manager for Veolia, said: “Together with our partner idverde, we have worked hard since the contract started to make the town cleaner and tidier and a more enjoyable place to live for everyone.

“We have also introduced a number of changes to make life easier for residents. It is important to us to know if residents’ expectations are satisfied and how we could further improve the services to make them even more efficient in the future.”

All residents are invited to share their views on the environmental services that they receive via an online survey by 19 October. Additionally, more than 6,000 properties across Northampton Borough will also receive a printed copy of the survey that can be filled in and returned in a freepost envelope.