People asked for views to help shape new contract

Published: Monday, 19 December 2016

Northampton residents are being given the opportunity to help shape the new environmental service contract as part of a review and procurement of a new contract.

The services, which include waste, recycling, street cleaning and park maintenance, are currently provided on behalf of the Borough Council by Enterprise, part of the Amey group, under a contract that runs until June 2018. As part of the process of securing a new contract, the Council is reviewing the services to make sure that the needs and views of residents are fully understood.

Earlier in the year, Ipsos MORI was commissioned to carry out face-to-face interviews with a sample of residents, whose views were used in the first stage of the process that included modelling the potential costs of a new contract and benchmarking against other authorities.  Residents groups, parish councils and staff were also consulted and expert advice was taken in both shaping and reviewing the process.

Now, as part of ensuring that all views are taken into account, Northampton Borough Council has created a number of new ways for people to get involved, including:

  • Launching an online survey
  • Holding a workshop for community groups during December, followed by one-to-one meetings with community groups and members
  • Writing to every household in the Borough, telling them how to make their views heard

The results of the earlier Ipsos MORI survey have also been published.

Cllr Mike Hallam, Cabinet Member for the Environment, said: “We are committed to making sure that we capture as many different views as possible as we start to shape the future delivery of environmental services in Northampton.  We have already worked very closely with residents’ and other community groups and we want to ensure that we listen to as many views as possible.

“The process that we are following as we work towards procuring a new contract for our environmental services has been designed by experts and independently reviewed by auditors, so it is as robust as it can be. I want to be sure that we have done everything possible to hear what people have to say about environmental services in Northampton and that their priorities are understood.”

How to give your feedback


You can take part in the online survey or view the results from the earlier Ipsos MORI survey at