Northampton Borough Council
Northampton Borough Council

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Citizens Account service update

Citizens Account will close at 5pm on Friday 30 March

If you normally use Citizens Account to manage your Housing Benefit payment schedules, you will unfortunately no longer be able to do so after this date.

From 12 March you will automatically start to receive paper copies of your schedules.

We can also no longer accept any new users on the system.

The Council is in the process of updating its Citizen Account offering which we hope to make available to you very soon. 

You can continue to use the online forms to contact the service through www.northampton.gov.uk and further information about the new Citizens Account portal will follow as soon as it is available.

If you have any queries about this, please email CitizensAccountHelp@northampton.gov.uk

We sincerely apologise for any inconvenience caused.

Council tenants

If you have a tenancy managed by NPH, you can still use your Citizens Account login details to view your rent account online.

Council Tax Contact

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Benefits contact

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