COVID-19 and renting: guidance for landlords, tenants and local authorities

Guidance on supporting tenants

Guidance if your tenants need to self-isolate

If your tenants have to self-isolate, this will obviously be a difficult and stressful time so you should encourage them to plan ahead to help make it easier, this should include:

  •  Considering what they are going to need in order to be able to stay at home for the full 14 days
  •  Talking to their employer, friends and family to ask for their help to access the things they will need to make their stay at home a success
  •  Think about and plan how to get access to food and other supplies, such as required medications, during this period
  •  Create a contact list with phone numbers of neighbours, schools, employer, chemist, NHS 111
  •  Set up online shopping accounts if possible
  •  Ask friends or family to drop off anything needed or order supplies online, but make sure these are left outside the home for them to collect
  •  Make sure that they keep in touch with friends and family over the phone or through social media
  •  Think about things they can do during your time at home. People who have successfully completed a period of staying at home have kept themselves busy with activities such as cooking, reading, online learning and watching films
  •  Many people find it helpful to plan out the full 14 days, such as on a make-shift calendar. This could be useful for tenants to create cleaning or cooking rotas. (see below section on use of shared spaces)

Occupants should be encouraged to plan in advance what they will do if, for example, someone in the household were to feel much worse, such as having difficulties breathing.

Please ensure that tenant information is updated to advise them that if anyone needs clinical advice, they should go online to NHS 111 (or call 111 if they don’t have internet access). In an emergency, call 999 if they are seriously ill, injured or if their life is at risk. Advise them that they must not visit the GP, pharmacy, urgent care centre or a hospital.

Use of shared spaces when individuals who live with others in HMO’s are required to stay in their room

If someone is unwell, they should minimise visiting shared spaces such as kitchens, bathrooms and sitting areas as much as possible, and keep shared spaces well-ventilated if possible. They should aim to keep 2 metres from other people and not share a bed with another person.

If toilet or bathroom facilities are shared, they should use a separate bathroom if possible. The bathroom should be cleaned and disinfected using regular cleaning products before being used by anyone else.

If a separate bathroom is not available, consideration should be given to drawing up a rota for washing or bathing, with the person who is unwell using the facilities last, before thoroughly cleaning the bathroom themselves (if they are able or it is appropriate).

A person who is unwell should use separate body and hand towels from other people.

They should avoid using shared kitchens whilst others are present. They should take their meals back to their room to eat and use a dishwasher (if available) to clean and dry crockery and cutlery.