Online forms

Some of our online forms will be unavailable on Thursday 19 May from 6:15am until 10:45am due to scheduled maintenance. We apologise in advance for any inconvenience.

Taxis and private hire - Covid-19 updates

Latest news

Thank you for your continued patience with the challenges that we are all facing during these unprecedented times. 

We have now had an opportunity to review the licensing service with our internal partners and with a view to a potential longer term strategy.  This means that with immediate effect we will be putting the following measures into place;

  • Licensing services in the One Stop Shop will remain closed to the taxi and private hire trade and all other licensing services for the foreseeable future.
  • With immediate effect we are trialling the posting of all vehicle licences/plates using Royal Mail postal services and if successful we will continue with this service.
  • All taxi and private hire documentation will now be dealt with by email to [email protected]  
  • We have published an FAQ on our website to help answer any questions that you may have and will keep this updated.
  • There is a secure box located in the self-service area of The Guildhall for the return of expired licence plates.

There is also other information and guidance that has been published and willl be relevant to you;

Health and Sanitisation Advice

There is no requirement for a Hackney Carriage or Private Hire Driver to be working. It is down to individual drivers to decide whether they are prepared to take the risks associated with providing hackney carriage and private hire services, but we know that taxis and private hire vehicles remain a vital form of transport for many, including going to and from hospitals, GPs and to get household essentials and groceries. However, drivers should not work if they have a new continuous cough and/or high fever and should follow government guidelines on self isolation available online on the government website.

Drivers, Proprietors and Operators whether self-employed or employees, have responsibilities under the Health and Safety at Work Act 1974 to both themselves and those who are likely to come into contact with their business. Therefore, we'd like to remind proprietors and drivers that are working, to continue to take all possible precautions to keep themselves and the vehicles as safe and sanitised as is practically possible. The government guidance is to 'frequently clean and disinfect objects and surfaces that are touched regularly using standard cleaning products', so it would be pertinent for ensure that some form of frequent cleaning of obvious areas takes place throughout each shift, i.e. door handles, seat belts and buckles and other obvious hard surfaces touched by a passenger, including areas that may have been infected following a passenger coughing or sneezing. Further government guidance is available online on the government website