Homeless or risk of homelessness

Partner Agencies - Duty to Refer

Service Update Tuesday 22 February 

Jigsaw customers, please note the system will be unavailable between 6pm and midnight on Tuesday 22 February. We apologise for any inconvenience.

Public authorities have a duty to refer to us people engaged with their services who may be homeless or at risk of homelessness, where they have consent to do so.

Public authorities include:
• Prisons and young offender institutions
• Youth offending teams and probation services (including Community Rehabilitation Companies)
• Jobcentres in England
• Social service authorities
• Emergency departments and hospital inpatient care
• The Secretary of State for defence
However, staff at any organisation, including Registered Providers, can use the duty to refer portal and we encourage you to do so. It’s quick and easy to register and then refer direct to our Housing Options Team. Using the portal ensures we have all information needed to contact your client.

Register and Refer using Jigsaw ALERT

The government has also produced guidance on the duty to refer.
If you have any problems with this please phone our Housing Options Team on 0300 126 7000 or email us at housingoptions.nbc@westnorthants.gov.uk