Customer Services' performance

How we measure our performance

August 2019 Target Actual
Percentage of customers satisfied with their contact 90% 93.6%
Percentage of customers seen within 10 minutes 90% 92.1%
Percentage of calls answered - Contact Centre 90% 97.3%
September 2019 Target Actual
Percentage of customers satisfied with their contact 90% 91.3%
Percentage of customers seen within 10 minutes 90% 94.1%
Percentage of calls answered - Contact Centre 90% 97.7%
October 2019 Target Actual
Percentage of customers satisfied with their contact 90% 93.7%
Percentage of customers seen within 10 minutes 90% 90.6%
Percentage of calls answered - Contact Centre 90% 93.5%