Visiting us

One Stop Shop entrance

The One Stop Shop

Northampton Borough Council's main office is:

The One Stop Shop
The Guildhall
St Giles Square

Do it online

Did you know that many of the services that you visit the One Stop Shop for can also be done online?

If you are unable to complete your enquiry on our website, please call our contact centre on 0300 330 7000.


Appointments are available with an advisor between 9am - 4pm Monday - Friday and 10am till 4pm on Wednesdays.

Appointments can be made via our contact centre on 0300 330 7000.

The One Stop Shop Self Service Area is fully equipped with customer telephones and computers so you can still access council services between 9am - 5pm Monday - Friday

Access and facilities

The One Stop Shop has disabled access via a ramp on St Giles Street and is equipped with hearing loops and type talk phones for customers with hearing impediments.

There are also disabled toilets onsite with baby change facilities.


You can leave your feedback on your visit to the One Stop Shop, quickly and easily by completing our online customer feedback form.

Cash payments

Customers who wish to make payments by cash for rent or Council Tax can do so at a Payzone outlet or local post office.

Partner agencies

View our partner agencies page to see what help and advice is available at the One Stop Shop.