Partner agencies at the One Stop Shop

Us and our partners

Important Update 19/03/2020

Please be aware that the following Partners have now temporarily suspended all services operating from the One Stop Shop:

Suspension of Community Law Service at the One Stop Shop

Community Law Service have temporarily suspended all drop in sessions at the One Stop Shop until further notice.  You call them on the below telephone numbers where additional resource has been provided to assist with the anticipated demand on the phones.

  • Housing, Debt and Fuel Poverty advice: 01604 621038
  • Immigration advice: 01604 235771

Temporary Closure of the Mental Health Navigator In The OSS

Mental Health Navigator Service based in the OSS has temporarily closed all drop in sessions until further notice

  • Telephone: 0300 330 10 11.

Citizens Advice

Will not be operating a face-to-face service from the One Stop Shop for the foreseeable future, assistance will still be available to customers who require this service via the adviceline (telephone service) on 03444 111 444 and telephone for help to Claim Universal Credit on 0800 144 8444 alternatively customers can access the website for enquiries

Stop Smoking Clinic

Due to the current situation this clinic will not be offering a face-to-face service until further notice, telephone only appointments will be made available - for any enquires regarding accessing this service please make contact via email at [email protected] or telephone 0300 126 5700.

New Partner Agency – The Red Cross

The Red Cross will be offering specialist advice to assist the urgent needs of refugees, asylum seekers and no recourse to public funds cases in addition to other vulnerable migrants. This service can be accessed for the foreseeable future via telephone on 0116 479 0900.


Our Partners

We work together with partner agencies to ensure that our level of customer service and care extends even further. Most of our partner agencies can be found in our One Stop Shop.

We offer:

  • Drop in services
  • Appointment services
  • Referral service

List of our partners


Find out when our partners will be available in the One Stop Shop:

Other helpful agencies

  • Northamptonshire Credit Union