West Northamptonshire Council website launches

Residents of West Northamptonshire can look forward to a seamless customer experience when they visit the new unitary Council’s website, which launched in its full form today (April 1, 2021). West Northamptonshire Council website launches

Annual charge for garden waste

Your questions answered

When can I renew my garden waste subscription?

You can renew your garden waste subscription for year 2021-2022 from 15 February 2021

How do I renew my subscription?

To renew your garden waste subscription for  2021-2022 subscription year sign up online

How will I be contacted to renew my subscription?

Anyone that left an email address on their last subscription will receive an email reminder during February.

Will the cost of the subscription increase?

The subscription fee will stay the same as last year - £42 per year.  Subscribing to the service allows wheeled bin users fortnightly collections and allows sack properties to book up to 25 collections throughout the year with a short break for Christmas. The subscription will need to be renewed each year for your garden waste collection to continue. The subscription period for 2021/22 runs from from Monday 5 April 2021 - Sunday 3 April 2022

Will I pay more money for my subscription than Daventry or South Northants as we are now one council?

Service arrangements will be different for this subscription period as it is the first year of unitary authority and work is ongoing to align all services from April 2022.

How do I subscribe to the garden waste collection service?

You can subscribe for the service on our website. The subscription fee is £42 and covers the service from Monday 5 April 2021 - Sunday 3 April 2022.

Once you have subscribed the service will start from your next scheduled collection. We will not collect your waste if you have subscribed on your collection day.

Can I pay by cheque?

We prefer that you subscribe using our online form . However you can pay by cheque as a last resort if you have no other ways to pay.

Cheques need to be made out to West Northamptonshire Council. If you require more than once subscription, please adjust the amount of the cheque to reflect the number of subscriptions that you require

Please note:

On 1 April 2021, Northamptonshire’s County Council and its seven District and Borough councils will be replaced by the new West Northamptonshire Council and North Northamptonshire Councils. From this date, residents and businesses using local and county-run services in the Northampton Borough Council area, will be served by West Northamptonshire Council. If you are submitting a cheque after 1 April 2021 please make it out to West Northamptonshire Council.

Please then send it to:

Income and Payables 2nd Floor One Angel Square, Northampton, NN1 1ED together with short a letter with your name, address, phone number and please state that you agree to Terms and conditions of the services, and the number of subscriptions you require.

Please note that cheque subscriptions could take longer than online subscriptions to process, therefore please allow the time for your subscription to be processed. Your collections will not start until your subscription has been processed.

Please be aware that due to the current lockdown measures you will not be able to visit the Guildhall One Stop Shop. If you experience issues with the online portal you can contact our customer services team on 0300 330 7000 to assist you with the subscription.

Given COVID-19 and lack of jobs – is there any financial support or discounts set up by council for GWS for year 2021-2022?

No, there is only one standard charge of £42 per year which applies to all households regardless of personal circumstances. Other options are available for residents to dispose of their garden waste, such as home composting.

Is there a deadline for subscribing to the service?

No, you can join the garden waste collection subscription at any time in the year. The £42 charge does not reduce if you join after the subscription services begins on Monday 5 April 2021, so we recommend that you subscribe as close to this date as you can.

What date does the subscriptions end for 2020/2021?

The subscription year ends on 4 April 2021.

I use sacks rather than a wheeled bin; can I still subscribe to the service?  

Yes, properties that use sacks instead of a wheeled bin are still able to subscribe to have their garden waste collected. You will not receive stickers for your sacks for 2021/22, however, Veolia are aware of what properties have subscribed with their on board technology, and only those properties that have subscribed will be able to book a collection.

You will need to book in the collection in the normal way by requesting an ad-hoc collection using our online form.  

Will I get a new sticker for my bin/sacks and if not why?

All bin properties that sign up will receive a permit label to stick on their garden waste bin and all subscribed properties will be added to our collection round lists. These will be a different colour each year.

Sack properties won’t receive stickers this year as we are revising this strand of the service and any stickers issued would become redundant once any service changes are implemented. Full details on any changes will be communicated as soon as possible. Only properties that subscribed to the service will be able to book a collection. Veolia are aware which properties have subscribed to the service due to their on-board technology and will only collect from those properties.

How soon can I expect to receive my sticker once I subscribe?

Stickers can take up to 15 working days to arrive. They will be dispatched from 1 March 2021.

Please allow time to receive your sticker and do not contact us to request quicker delivery as this is not possible.

How soon will my waste be collected after I subscribe?

Once you have subscribed the service will start from your next scheduled collection. We will not collect your waste if you have subscribed on your collection day. We recommend that you subscribe or renew your subscription as close to 15 February 2021 as possible to avoid any service disruption.

Will my bin still be collected if I present it with the old sticker?  How will you know that I have paid for the new subscription year?

We will not empty any bins that are not subscribed to the service. All bin properties that sign up for the new subscription period will receive a new permit label to stick on their garden waste bin and all subscribed properties will be added to our collection round lists. These will be a different colour each year.

I use garden waste sacks, and still have unused stickers for the subscription period 2020/21; can I still use them for 2021/22?

Labels issued each year cannot be carried over into the next year. The subscription will need to be renewed each year for your garden waste collection to continue. The last collection you can book for 2020/21 will be Monday 29 March 2021.

Please note new subscriptions for 2021/22 you will not receive stickers as the crews will be able to identify subscribed properties via their onboard technology.

Can I have more than 1 subscription if i am on sacks?

Each subscription is £42. One subscription allows you to book up to 25 collections throughout the year. This is the same amount of collections as a wheelie bin property. If you require more than 25 bookings you will need to purchase another subscription. 

How will you know I have joined the garden waste service?

All homes on bins  that sign up will receive a permit label to stick on your garden waste bin. Sack properties will not receive stickers this year. All subscribed properties will be added to our round lists. 

Will I get a new bin?

No, your subscription does not entitle you to a new bin. If your bin is badly damaged or broken you can order a new bin contacting our customer service team on [email protected], but otherwise you should continue using your current bin. If you are subscribing for an extra bin subscription, then you will be provided with an additional bin for as long as you have more than one subscription.

If you are subscribing for the first time and do not currently have a bin please contact our customer service team on [email protected] to request a bin. 

What if i do not want to re-subscribe to the garden waste service?

If you choose not to renew your subscription this  year, your garden waste collections will stop at the end of March 2021 

What do I do with my garden waste if I don’t want to sign up to the subscription service?

This is an opt-in service, so you only pay if you wish to use it. If you do not wish to subscribe, you can take your garden waste to your local household waste recycling centre. There are restrictions in place at these sites for commercial type vehicles and vehicles towing trailers. Charges will apply for the disposal of all trade wastes. You may also wish to consider home composting. 

What happens if I change my mind, can I cancel the subscription service?

You can cancel the service at any time but no refunds will be made if your subscription is cancelled.

What should I do with my garden waste bin if I do not subscribe to the service?

You can keep and reuse your bin. See our tips on how to reuse your unwanted bin. We will not collect or empty any bins that are not subscribed to the service. 

When will be the last collection for 2020/2021?

The last garden waste collections as part of the subscription year 2020-2021 are scheduled to take place during the weeks beginning 22 March 2021 and 29 March 2021.

What should I do with my subscription if I move to a new house?

If you move to an address within Northampton borough or Daventry District area you may transfer your subscription to the new address. Please contact us to cancel the sticker at your old address and we will send a request for one for your new address. You must give us at least 14 days’ notice.

If you move into a South Northants area, you won’t need a new sticker for 2021/2022 as they currently do not charge for the service. You will not get a refund of the existing subscription.

What do I do with my bin and sticker if I am moving out of Northampton?

If you move to an address out of West Northamptonshire Council, you can leave your bin and remaining subscription for those moving into your property. No refunds will be given for leaving the service. You may also contact us  to cancel the service.

I have an assisted collection? Will this continue if I sign up to the new chargeable service?

Yes, your assisted collection for your garden waste bin will continue if you sign up to the service. If you don't currently have an assisted collection but need one then please apply online.

Will you take side garden waste?

No, all garden waste needs to be contained within the wheelie bin provided. You can have more than one bin as long as you pay the £42 subscription fee for each service. The crew will not empty any bins (such as not completely closed lids) or remove any sacks that are deemed to be a risk to their safety.   

Can I share a garden waste bin with a neighbour?

Yes, if you wish to share, then one of you will need to pay the charge and you can arrange between yourselves how you split the use of the bin. This will be a private arrangements between neighbours and one in which we will not get involved. The subscription will be assigned to one address. Only bins with valid stickers will be collected. 

How can I stop other people putting their waste into the bin that I have paid for?

You should store your wheelie bin within your property boundary until your collection day in the same way as your other bins.

What can go in my bin?

Yes please

Flowers, plants, grass cuttings, hedge trimmings, or green organic material 

No thank you 

Plastic bags, plastic pots, bricks, animal waste/bedding, large tree branches, tree trunks, or any other wood items