Waste and recycling collections

Green sacks

Green sack deliveries

We are currently delivering your next six months' supply of green sacks to last you until March 2020.

  • If you have not received your sacks by Tuesday 8th October please contact us. Please do not contact us before this date, as we need to allow the delivery schedules to be completed first
  • You will be delivered 6 rolls of sacks twice a year, usually around March and September. Please check you have been delivered 6 rolls. For any properties that qualify for extra sacks, these will be delivered separately
  • Please check your sacks when they arrive for any damage

Collections

  • We will only collect two green sacks per property each week, so please don't put out more than this as we are unable to provide you with more.
  • Veolia will only collect the green sacks they have provided. They will not accept other sacks or additional green sacks. Waste left out in the wrong sacks will be considered 'side waste' and will not be collected
  • All green sacks must be at the kerbside by 6:30am on your collection day. If you are unable to present your bins kerbside due to age or disability please see assisted collections information
  • Although you may be used to seeing the crews at the same time each week, there is no set time for collections to take place; only the day of the week is set. Please do not report missed collections until the morning after the specified collection day
  • We will collect your green sacks every week.

Moving in to a property with no green sacks available to use

Please use our contact us form to advise us of your situation. Please include the date you moved into the property and where you have moved from (if within Northampton) so we can update our records.

Extra sacks

Apply for extra green sacks

If you are unable to cope with the quantity of green sacks provided, either because of the size of your family, or a medical condition that produces a lot of non-recyclable waste, then an assessment can be made by a Veolia representative to assess whether you may be entitled to an additional allocation of green sacks. Please contact us if this situation applies to your household.

Customers who already qualify for extra sacks

If your family still qualifies for extra sacks, these will be delivered after the initial stage of delivery. Please allow up to six weeks after your initial delivery before contacting us.

Extra capacity sacks may be provided if you meet the criteria (e.g. family size, certain medical conditions).

Side waste

Penalties

It is the responsibility of the resident to take back any uncollected side waste onto their property and dispose of appropriately. Under Section 46 of the Environmental Protection Act (1990), failure to adhere to these rules could lead to residents being issued with a fixed penalty notice (£80) 

Exceptions

The only exception to this policy would be if the collection service had been cancelled due to severe weather conditions. In this case, if a collection day has been missed, it may be necessary for residents to place out four green sacks the following week. In these circumstances, please check the website for the latest collection updates.