Challenging or complaining


The right to challenge

If you consider that we have not provided the information you have requested you have the right to challenge any disclosure or exemption decision using the Information Challenge Procedure within 3 months of the information being released.

We will then re-run the request process. A more senior manager will review the original response and exemption decision(s).

If you feel your request was handled unfairly you should, in the first instance, complain using our customer feedback process and address it to the department you have been dealing with. We will then use our complaints procedure (a full copy of which is available on the internet, from any council reception or by telephoning or writing to our complaints co-ordinator) to try and resolve your complaint.

Please address your challenge to:

Information Access Challenges
Northampton Borough Council
The Guildhall
St Giles Square

Email: [email protected]

If your challenge is not resolved to your complete satisfaction, you will then have the right to complain to the Information Commissioner.

If you consider this review has not resolved your challenge to your complete satisfaction or that we; 

  • Have still not provided the information you have requested without good reason
  • Have not applied the exemptions fairly or explained them fully
  • Have edited out information you consider should have been released

You then have the right to appeal against our final decision to the Information Commissioner's office. The Commissioner has suggested this should be done within 6 months from the date of our response to your challenge. 

Please write to:

The Information Commissioner
Richard Thomas
Wycliffe House
Water Lane
Cheshire, SK9 5AF