Freedom of Information Act


The Publication Scheme 2008 - challenges, appeals and complaints

9. Make a challenge  

You have the right to challenge the decision to refuse the release of all or part of the information you requested. This must be done in writing within 3 months of receiving the information or refusal notice. 

Please write to:

Information Access Challenges, Northampton Borough Council, The Guildhall, St Giles Square, Northampton, NN1 1DE

Email: [email protected]

A more senior officer will review your request, your challenge and the information that has been withheld. You will be notified of the outcome within 20 working days.

10. Make an appeal

If you are still unhappy with the disclosure decision, you then have the right to appeal.

Please write to:

The Information Commissioner
The Information Commissioner's Office
Wycliffe House
Water Lane

You must have tried to resolve your challenge with the Council before you contact the Information Commissioner's Office (ICO).

11. Make a complaint

We do our best to provide a high level of service; however, if you feel that you have been treated in an unfair manner during your information request, you should complain using the usual council's customer feedback procedure. This is available from any of the Council's offices as listed above on our website or by telephoning: 0300 330 7000