Council Tax Reduction Scheme consultation 2020/21

We want to hear from you

This consultation has now closed.  Thank you to all who took part.

The Council Tax Reduction scheme (CTR scheme) is our discount scheme to help people on low incomes pay their Council Tax. We are proposing some changes to our CTR scheme to come into effect from 1 April 2020.

The CTR scheme is funded with a limited amount of money, made available from central government. There is less funding available this year which means we have to review the scheme to make sure that it continues to provide financial support for as many people as possible.

Under the current scheme, working-age applicants can receive a maximum reduction of 65% of their total Council Tax bill. That means everybody of working age who receives CTR must contribute at least 35% towards their bill.

To make sure that the CTR scheme remains affordable for everyone, we are considering a number of options:

  • Option 1: no change. Maximum amount of CTRS to remain at 65%
  • Option 2: increase the maximum amount of CTRS
  • Option 3: decrease the maximum amount of CTRS

Any changes to the scheme will directly affect working-age households receiving Council Tax Reduction, now or in the future, so we would like to hear your views. 

This is also your opportunity to have a say on how this may affect you and your feedback will inform budget decisions later this year.

Give us your feedback

Council Tax Reduction Scheme 2020/21 consultation documents

The consultation will run from Monday 14th October 2019 to Sunday 10th November 2019.

Changes to our scheme will not affect customers who have reached their state retirement age and at the same time are not receiving Jobseeker’s Allowance, Income Support, Universal Credit or Employment & Support Allowance.


If you have any queries regarding the consultation, or need any help to access information, please contact:


Post: Customer Services, Northampton Borough Council, The Guildhall, St Giles Square, Northampton NN1 1DE

Telephone: 0300 330 7000

Drop in sessions will be held:

  • Thursday, 24th October 2019, 9am - 12pm
  • Thursday, 24th October 2019, 1pm - 4pm
  • Tuesday, 5th November 2019, 9am - 12pm
  • Tuesday, 5th November 2019, 1pm - 4pm
  • Wednesday, 6th November 2019, 4:30pm - 6:30pm

Privacy notice

Most consultations and surveys are completely anonymous and do not ask for any personal data (e.g. name, contact details). Where personal data is asked for (for example to help us to analyse the responses to the consultation) it will be anonymised before any public use. Your data will be retained only for as long as necessary, after which it will be securely destroyed and/or permanently deleted.

We will not use any information to identify or contact you unless this is clearly specified. You will always be given the option to opt in or out of this and future consultations.

Find out more about how we handle personal data in the Data Protection Policy. Our Data Protection registration number is Z5256045.