Citizen Access

View your Council Tax account online

What is Citizen Access?

Citizen Access is a service contained within MyAccount that allows you to manage your Council Tax account. You can use the portal to:

See your account, including your account balance and recent payments
Tell us you are moving to a new house
Apply for discounts and exemptions
Set up a direct debit to pay your Council Tax or amend an existing direct debit
See which Council Tax band a property is in

What you will need

To access all the features you will firstly need:

A registered and verified MyAccount
Your full name exactly as shown on your Council Tax bill
Your Council Tax account number (you can find this on your bill)

Security questions

You will then need to answer two of the following four security questions:

The online key reference (shown on the front of your bill)
The postcode of the address the bill relates to
The last three digits of the telephone number we hold for you
The last three digits of your bank account if you already pay us by direct debit

When you register you will be sent a verification email to your registered email address. You must verify your registration within 24 hours of receipt.

Why use this new service?

Report changes of address with ease
No need to contact us directly to check payments made, instalments, discount/exemption entitlements, Council Tax Reduction awards, Council Tax bands and annual Council Tax charges
It’s quick, safe to use and available 24/7
It’s better for the environment
It will help reduce the costs of administering Council Tax