Frequently asked questions - E-Benefits self-service
E-Benefits self-service questions
- Q: "What is the string of digits and letters that I get when I save my online claim?"
- Q: "Can I report a change in household/income, etc. to you online?"
- Q: "I've forgotten my password; can you give me a new one/reset it for me?"
- Q: "I saved the form I was working on as a favourite/bookmark to my browser but it won't work when I try to use it. Why not?"
- Q: "I can't get the income screen to work properly; what can I do?"
- Q: "I made a mistake on my online claim form; can I change it?"