Council Tax: COVID-19
We appreciate this is a difficult time for many of our residents and that the COVID-19 virus is having a significant impact on our town.
Your Council Tax pays for the essential services delivered to all residents in the borough, so it is very important that if your financial circumstances have not significantly changed you continue to pay your Council Tax as detailed on your bill.
If you are struggling to pay your Council Tax, there is support available and the Council can help you if you have been affected. If you are struggling to pay your Council Tax, it is important that you let us know using our online form.
If you are now on a low income or out of work, you should claim Universal Credit as soon as possible on the Gov website.
Council Tax Reduction Scheme (CTRS)
If you are on a low income or unemployed you can also apply for help paying your Council tax with a discount under the Council’s Council Tax Reduction Scheme. For more information and to apply for help please visit:
Council Tax payments
Paying your Council Tax is as important as rent, mortgage, fuel bills and child maintenance. Anyone who is struggling should contact us so we can ensure you are getting all the support you are entitled to.
If you are self-isolating and unable to pay your Council Tax at the Post Office or at a Payzone retailer you can pay your bill by direct debit, online or by phone. You can find details of all our remote payment options on our online payments page
Council Tax instalments are due on the 1st of the month. However, if you pay your Council Tax instalments by direct debt you can choose to pay on either 1st, 11th, 20th or 28th of the month which may help if you are experiencing changes in the regularity or frequency of your income. You can arrange to pay Council Tax by direct debit
Reduce your monthly payments
You may be able to reduce your monthly payments by paying your Council Tax in monthly instalments ending in March instead of the standard January. Please contact us if you would like to arrange this.
If your income has been disrupted, you can ask to pay your Council Tax by weekly instalments if this will help you budget your bills.
Council Tax discounts & exemptions
The Council offers some exemptions and discounts towards our residents Council Tax bills which are not solely based on income, e.g. for single occupiers, students, and the disabled. Please check whether you may be entitled to one of these reductions:
Discretionary Housing Payment (DHP)
This is a scheme that provides financial support for those on a low income who may need further help with their housing costs.
Help through the DHP scheme is only available for customers who are or were in receipt of Housing Benefit (or the housing element of Universal Credit if it does not cover all your housing costs) and need financial support to pay their rent. You can apply for a DHP on our website
Section 13a discounts
In exceptional cases of hardship, the Council can award a discretionary discount. Applications will only be considered after any claim for our standard Council Tax Reduction, Discretionary Housing Payment (if applicable) and any other reductions have been considered. More information about this discount is available