Council Tax: budget and repayment offer

Council Tax budget and repayment eForm

If you are struggling to pay your council tax instalments, and you are in arrears, you can make a payment offer to us by using our online budget and repayment offer form.

Make a repayment offer online

If your account has been passed to the council’s enforcement agents (previously known as bailiffs) for collection of the debt, we will advise you to contact the enforcement agents direct to discuss repayment.

To help us to make a decision on your offer and understand your personal circumstances, please complete the form, giving details of your income and expenditure.

When completing this form please think carefully about both your income and your outgoings. When providing information regarding your income please do not forget to include any benefits, maintenance or pension payments you are receiving.

With respect to your spending please be realistic, if your figures are too low you will find it difficult to maintain any arrangement made. Alternatively if you think your spending is higher than the typical household, it is important to tell us why your spending might be high. The council will then have a true reflection of your circumstances to ensure that any payment arrangement made is reasonable and sustainable.

When you are ready to submit the form, you can request e-mail or text confirmation that we have received it, which automatically submits the form to us and sends the receipt to you as you have requested.

We will consider your income and expenditure, your total debts, and any other circumstances affecting your ability to pay, and contact you with a decision.

We aim to respond within ten working days.

Financial hardship

If you are experiencing financial hardship and require free advice on ways to maximise your income, manage your debt and how to deal with creditors you can obtain financial and budgeting advice from the following:

National Debtline

Tel: 0808 808 4000 or visit their website.

Northampton Borough Council’s own in-house debt service, The Guildhall, St Giles Square, Northampton, NN1 1DE

Tel: 01604 838578 or email [email protected]

Community Law Service, The Guildhall, St. Giles Square, Northampton,  NN1 1DE

Tel: 01604 621038 or email [email protected]

Citizens Advice Bureau, Town Centre House, 7/8 Mercers Row, Northampton, NN1 2QL

Tel: 03444 889 629 or visit their website.

The Citizens Advice Bureau also offers a useful online tool that can help you deal with debt and financial problems. You can find this on their website.