Customer feedback


At Northampton Borough Council we care about everybody who lives or works in the town, is a visitor or uses our service.

We want to hear what you think about us, whether you are happy with what we do, or have an idea for improvement. We also want you to tell us when we get it wrong or could have done better, when we fail to do something we said we would, or if we treat you unfairly.

We hope that this procedure for dealing with comments, compliments and complaints will make it easier for you to provide us with feedback.

How you can contact us

Council housing

If you wish to leave feedback about council housing, please complete the feedback form on the Northampton Partnership Homes website.

All other borough council services

  • Complete the customer feedback form
  • In person at any council office (complaint forms are available on request)