Citizens Account help
Citizens Account: signing up for a new account
Before signing up
We have produced a short step-by-step guide to assist in the process of users signing themselves up for a new Citizens Account; the two versions are available below.
- Download the step-by-step guide to registering for a Citizens Account (PDF format, 1504KB)
- Download the step-by-step guide to registering for a Citizens Account (Word format, 1719KB)
Sign up process
Clicking the link below will take you to the initial Start Screen for Citizens Account.
On the far left is a link for "Register"; if you click this link, it will launch the registration process. The step-by-step guide and onscreen help will assist you in completing this.
If you have other issues with your Citizens Account, you can
- Check our Citizens Account frequently asked questions page
- Download the 'common problems with your Citizens Account' guide (PDF format, 443KB or Word format, 116KB)
- Email us to request assistance with a specific issue (please include your Citizens Account user name and the reference for the service you are enquiring about (e.g. your Council Tax account number, your benefit claim reference number, your rent account number, etc.).