Customer Feedback
Introduction
At Northampton Borough Council we care about everybody who lives or works in the town, is a visitor or uses our service. We want to hear what you think about us, whether you are happy with what we do, or have an idea for improvement. We also want you to tell us when we get it wrong or could have done better, when we fail to do something we said we would or if we treat you unfairly. We hope that this procedure for dealing with comments, compliments and complaints will make it easier for you to provide us with feedback.
A full version of the Customer Feedback Procedure is available to download.
The annual customer feedback report is available to download.
For more information about how to complain about a councillor go to www.northampton.gov.uk/councillorcomplaints
How you can contact us :
- By online form - Customer Feedback form
- By email - customerfeedback@northampton.gov.uk
- By phone - (01604) 837441
- In person at any Council Office, (complaint forms are available on request)
- By post - Northampton Borough Council, Customer Services, FREEPOST MID 17327, Northampton, NN1 1WJ
Pages in Customer Feedback
- 1. You are here Introduction
- 2. Who can give feedback?
- 3. What type of feedback can you give?
- 4. How complaints will be dealt with
- 5. Ombudsman Investigation
Contact the Council
- Email: enquiries@northampton.gov.uk
- Telephone: 01604 837837
- Use our feedback form or find key contact details