Providing excellent customer service is just one way we ensure we deliver consistently high levels of service that our customers will appreciate.
We measure customer satisfaction on a monthly basis and publicise the results in our One Stop Shop and on our website under the Performance section.
In December 2009 our level of Customer Services resulted in recognition from the Cabinet Office and the achievement of the Customer Service Excellence award.
In addition to this, all staff within the service are expected to obtain a professional qualification through the Institute of Customer Services.
For more information on how we maintain and continue to develop our high levels of customer service, see our Customer Service Strategy pages.
