Northampton Borough Council
Northampton Borough Council

The One Stop Shop

One Stop Shop entrance

Northampton Borough Council's main office is:

The One Stop Shop
The Guildhall
St Giles Square
Northampton
NN1 1DE

Appointments are available with an advisor between 10:00 - 16:00 Monday - Friday and can be made via our contact centre on 0300 330 7000.

The new One Stop Shop Self Service Area is fully equipped with customer telephones and computers so you can still access Council services between 09:00 - 17:00 Monday - Friday

Opening times over Christmas and New Year

Date Opening/closing times
 Wed 24 Dec  Close at 4pm
 Thurs 25 Dec  CLOSED
 Fri 26 Dec  CLOSED
 Mon 29 Dec  Business as usual
 Tues 30 Dec  Business as usual
 Weds 31 Dec  Close at 4pm
 Thurs 1 Jan  CLOSED
 Fri 2 Jan  Business as usual 

Access & Facilities

The One Stop Shop has disabled access via a ramp on St Giles Street and is equipped with hearing loops and type talk phones for customers with hearing impediments.

There are also disabled toilets onsite with baby change facilities.

Do it Online

Did you know that many of the services that you visit the One Stop Shop for, can also be done online?

View online services

If you are unable to complete your enquiry on our website, please call our contact centre on 0300 330 7000. 

Feedback

Did you know you can also leave your feedback on your visit to the One Stop Shop, quickly and easily by completing our short online survey This link goes to an external site.

Cash Payments

Customers who wish to make payments by cash for rent or council tax can do so at a payzone outlet or local post office. For more information see our ways to pay leaflet.

Partner Agencies

View our partner agencies page to see what help and advice is available at the One Stop Shop.

Partners at the One Stop Shop