Northampton Borough Council
Northampton Borough Council
90%

How we measure our performance

January 2016
Target
Actual
Percentage of customers satisfied with their contact 90%
91%
Percentage of customers seen within 10 minutes 90%
92%
Percentage of calls answered - Contact Centre 90%
92%
December 2015
Target
Actual
Percentage of customers satisfied with their contact 90%

Percentage of customers seen within 10 minutes 90%
96%
Percentage of calls answered - Contact Centre 90%
97%
November 2015
Target
Actual
Percentage of customers satisfied with their contact 90%

Percentage of customers seen within 10 minutes 90%
95%
Percentage of calls answered - Contact Centre 90%
92%