You should receive your new bin/box within 4 weeks. Please leave any damaged items in an accessible place ready for collection when the replacement items arrive.
If you have already placed an order for this type of bin or box, please do not submit a new order. Please contact us with your reference number on 0300 330 7000 to discuss the status of your order.
You can report a missed bin (especially during the time that the offices are closed) using the online form.
As long as your bins were presented at kerbside at 6.30 a.m. on your scheduled collection date, your waste will be collected by our contractors who are operating normal working hours with the exception of Christmas Day.
Remember that you can only report a missed bin within 24 hours of the due collection date.