Make a new claim for Housing Benefit or Council Tax Reduction
What documents do I need to support my new claim?
You need to provide documents (these must be originals) that confirm things about you, your partner and children (if appropriate).
- Identity (e.g. birth or marriage certificate, passport, National Insurance number card, medical card, driving license (we need to see both the paper and card documents for the new style licenses), UK residence permit, EU identity card or a recent gas or electricity bill).
- National Insurance number (e.g. NI number card, payslips or letters from Social Security or the Tax Office).
- Earnings - (your last 5 payslips if you are paid weekly or last 2 if you are paid monthly; accounts for the last financial year if you are self employed or trading records so far if your business is new).
- If you have just started working we will calculate your claim based on a letter from your employer confirming your new salary.
- Capital, savings and investments (e.g. your bank, post office or building society books, full bank statements, certificates for National Savings Certificates, ISA's, Tessas, stocks, shares and unit trusts. Please note; Mini-statements from ATMs are not sufficient proof of capital amounts, the evidence you send must show details for the last 2 months)
- Benefits, allowances, tax credits or pensions (e.g. current award notices or letters from social security confirming how much you get. We may be able to check for some Social Security benefits).
- Other income received (e.g. pension slips from a former employer, letter from the court showing maintenance payments, evidence of any board and lodgings paid to you, etc.).
- Other money paid out (e.g. letters about student grants or maintenance, agreements or receipts from registered child careers).
- Evidence of a private rent and tenancy (eg such as a rent book, rent receipts, a tenancy agreement or a letter from your landlord, or we can supply a form
- Other information may be requested by the benefit assessor handling your claim, depending on your specific circumstances. The assessor will contact you directly to request this if it is required.
How long does the claim take to sort out?
Once we have completed your application and have all your supporting documents, we can complete an assessment of your entitlement to benefit. Benefit is usually awarded from the Monday after the claim is received at the council offices.
Changes of Circumstances are taking approximately 5 weeks to be assessed.
New claims are taking approximately 3 weeks to be assessed.
You have up to one calendar month from the date your claim call is taken to provide your supporting evidence but we encourage you to do this immediately. If there are special circumstances that mean that there will be a delay in obtaining evidence, please tell us straight away.
How can I provide evidence for my claim?
Scanning & Emailing Documents to us
The easiest way to provide these is by scanning the documents and emailing them to email@example.com.
If you do this, please make sure you quote your Benefit Claim Reference number when sending us any information.
Bringing Documents in to be Copied
If you do not have access to a scanner and you need to bring your evidence into the One Stop Shop at the Guildhall, our opening hours are 09:00am to 05:00pm, Monday to Friday.
When you report to reception, you will be given an allocated 10 minute slot during that day for you to have your documents scanned for you; please make sure that you arrive promptly so you can be seen at your designated time.
How much benefit will I get?
We take into account:
- Your income
- Any savings you may have
- The size of your family
- Non - dependants
and therefore the amount can vary substantially.