Northampton Borough Council
Northampton Borough Council

Opening times and ways to contact us

Contact us online

Many of your requests can be dealt with online

Replacement bins and recycling boxes

If you are waiting for us to deliver a replacement bin or recycling box, there is currently a wait of around 8 weeks. We will deliver your bin or box as soon as possible.

If you haven't received your order within this period please do not submit a new order. Please contact us with your reference number on 0300 330 7000 to discuss the status of your order.

Please leave any damaged items in an accessible place ready for collection when the replacement items arrive.

Housing repairs

Non-urgent and routine repairs

The quickest and easiest way to request a non-urgent repair is to complete the short online form.

Urgent and emergency repairs

Please refer to the repairs web page to make sure your repair is urgent or an emergency and then call us on the number provided.

For everything else...


Our contact centre is open Monday to Friday, from 9am to 5pm.

  • 0300 330 7000 
  • 01604 838 970 (text phone)

If you have an emergency outside of normal hours, help is available.

Emergency and out-of-hours information

In person

Our main office is open Monday to Friday, from 9am to 5pm.   


Northampton Borough Council,
Guildhall, St. Giles Square,

View location on Google maps This link goes to an external site

Emergency/out of hours

For emergencies only, the number to call is 01604 837 999.

Before you call

Before you contact us out of hours, please be sure that:

  • Your problem cannot be dealt with during normal office hours
  • That you cannot make temporary arrangements in the meantime
  • If you can wait until the morning, please use the online form

To help us deal with your call, please remember to: 

  • Be clear
  • Have all the information to hand
  • Be prepared to provide a contact number so that we can get back to you

Senior management 

Name Job title
David Kennedy Chief Executive
Julie Seddon Director of Customers & Communities
Steven Boyes Director of Regeneration, Enterprise & Planning
Francis Fernandes Borough Secretary & Monitoring Officer