Northampton Borough Council
Northampton Borough Council

Opening times and ways to contact us

Replacement bins and recycling boxes

If you are waiting for us to deliver a replacement bin or recycling box, there is currently a wait of between 6-7 weeks. We will deliver your bin or box as soon as possible.

EU referendum

If you have any questions about the upcoming EU referendum, you may find the answers on the main elections web page or on the elections FAQ page.

For everything else...

Website

We have a range of online options that can be completed in minutes and our website is available any time of day, 365 days a year.

Online services

You can also contact us online via our online form.

Online contact form

Phone

Our contact centre is open Monday to Friday, from 9am to 5pm.

  • 0300 330 7000 
  • 01604 838 970 (text phone)

If you have an emergency outside of normal hours, help is available.

Emergency and out-of-hours information

In person

Our main office is open Monday to Friday, from 9am to 5pm.   

Address:

Northampton Borough Council,
Guildhall, St. Giles Square,
Northampton,
NN1 1DE

View location on Google maps This link goes to an external site

Emergency/out of hours

For emergencies only, the number to call is 01604 837 999.

Before you call

Before you contact us out of hours, please be sure that:

  • Your problem cannot be dealt with during normal office hours
  • That you cannot make temporary arrangements in the meantime
  • If you can wait until the morning, please use the online form

To help us deal with your call, please remember to: 

  • Be clear
  • Have all the information to hand
  • Be prepared to provide a contact number so that we can get back to you

Senior management 


Name Job title
David Kennedy Chief Executive
Julie Seddon Director of Customers & Communities
Steven Boyes Director of Regeneration, Enterprise & Planning
Francis Fernandes Borough Secretary & Monitoring Officer