Northampton Borough Council
Northampton Borough Council

Benefit review - online review form

What is a benefit review?

The council needs to periodically check Housing Benefit claims to ensure we are paying you the correct rate.

As a result, we are now sending out review letters and if you are claiming Housing Benefit or Council Tax Reduction, you may receive one asking you to complete an online review.

How do I complete this review?

If you have received one of these letters from us, click on the button at the foot of the page (you may need to allow pop-ups in your browser to use the system).

You must be the person who is claiming housing benefit and/or Council Tax reduction and you must have the letter as you'll need the secure password given.

The online review form is unavailable between 6:30pm and 7:30pm each evening to allow for essential system maintenance; you should not attempt to complete your online review between these times as you will not be able to access the form.

What information do I need to complete the form?

You will also need your National Insurance number, postcode and your date of birth (you will need to enter this in the format - 01-JAN-1970). Make a note of these beforehand so it is easier to complete your review.

How long do I have to complete this review?

You must complete your review within one month from the date of the letter we've sent you.

What will happen if I don't complete this review by that date?

Your Housing Benefit and/or Council Tax Reduction payments will stop.

I don't have a computer or access to one; how can I complete this form?

You can use the computers at one of Northampton’s libraries.

If you need to do this, remember you'll need to take the letter with you as you'll need your secure password to complete your review. You'll also need your National Insurance number, date of birth and your home postcode.

What if I have any questions or queries?

Please email us on benefitservices@northampton.gov.uk or telephone us on 0300 330 7000.

To complete the form

You must have pop-ups enabled in your web browser for the online form to work correctly.