Northampton Borough Council
Northampton Borough Council

Guide to registering for a Citizens Account

What you need before you register for a Citizens Account

  • A valid, accessible email address (for private customers, this should be your own email address);
  • The reference numbers of any Council Tax, benefits or housing services you want to be able to view the details of online. 

Downloadable guides

The following guides contain step-by-step instructions for setting up your Citizens Account and adding services to it.

Sign up process

Clicking the link below will take you to the initial start screen for Citizens Account.

On the far left is a link for 'register'; this will launch the registration process. The step-by-step guide and onscreen advice will help you complete the process.

More help

If you have other issues with your Citizens Account, you can