Northampton Borough Council
Northampton Borough Council

Citizens Account - Missing Files 01 May 2015 (Update)

Due to a further system issue this morning, the following files are not currently available on Citizens Account -

  • Benefit Letters for 01 May 2015
  • Council Tax Reduction Letters for 30 April 2015
  • Landlord Letters for 01 May 2015
  • Council Tax Bills for 30 April 2015

We are experiencing a system issue with our data upload that our IT department is trying to resolve.  However, it is likely that this may not be able to be resolved before the weekend and therefore, these files will not be available for viewing before the bank holiday.

Please accept our apologies for any inconvenience this may cause.


Your Citizen's Account is a convenient, easy to use & secure online service where you can manage council tax bills, rent accounts, housing applications & payment schedules.

Why should you choose Citizens Account?

No more Paper!

You will no longer receive any paper bills, benefit notifications or payment schedules.


E-mail Support

Avoid waiting on the phone or having to book an appointment at the One Stop Shop.


24/7 Access

Manage your Landlord, Council Tax, Benefits and/ or
Housing Accounts anytime at the click of a mouse.


Mobile Updates

Enter your mobile phone number when registering to receive a text notification when we update your account.