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Your Citizens Account is a convenient, easy to use and secure online service where you can manage Council Tax bills, rent accounts, housing applications and payment schedules.
Not sure how to go about setting up access to Citizens Account?
You can access our downloadable step-by-step guide, containing screen images of each stage of the process to guide you through it.
This guide is available in both PDF and Microsoft Word DOC formats from our guidance page.
You can find a list of Frequently Asked Questions on our guidance pages.
These range from how to set up a Citizens Account and link services to it, to what to do if you forget your password and other common questions, all available as online answers on our FAQ list or in a handy, downloadable document.
Have you come across a problem trying to register for or use a Citizens Account?
You can request help with your Citizens Account by email.
If requesting assistance, can you please provide your Council Tax account reference/benefit claim number/landlord account number in your email to minimise delays in dealing with your query.
You will no longer receive any paper bills, benefit notifications or payment schedules.
Avoid waiting on the phone or having to book an appointment at the One Stop Shop.
Enter your mobile phone number when registering to receive a text notification when we update your account.